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Customer Reviews

ICON

Thanks Nikki and Yuliana

I would like to commend Nikki and Yuliana individually for assisting us. We needed to update our policy details which were mistakenly input, and they helped us expedite the request. Nikki mainly attended to us and offered alternatives and solutions quickly. Yuliana helped us follow up later on and even checked with Nikki separately even though we contacted them at different times. We are grateful for the help both of them have extended to us. Thanks, Nikki and Yuliana. 

by B. Lim via Google Reviews

ICON

Good customer experiences

Good customer experiences. Most consumers evaluate pricing upfront before insurance purchases. I evaluated MSIG's services, and their excellent customer responsiveness is impressive, including travel and helper claims. I will repeatedly buy their products and highly recommend them to others, including family members. Keep up your excellent customer service. 

by P. H. Lee via Google Reviews

ICON

Smooth claim process

Made a claim through their windscreen authorised workshop and was impressed that the claim was looked into and processed within the same day. I was able to get my windscreen replacement the very next day.

by KS T via Google Reviews

ICON

Great assistance

MSIG reimbursed all my medical expenses when I returned back to Singapore. The claims team was communicative and responsive. I will continue to be on their annual plan. Highly recommended.

by Adeline E

ICON

Smooth claim process

The entire claims process was fast and easy. I am truly impressed. My case was handled by Valerie Koo and her service is top notched.

by Lee YH

ICON

Great assistance

Received acknowledgement to reassure me that my claims are being processed. Your staff, Jingyi, is sincere and lends a human touch. No wonder MSIG won the Insurer Claims Award!

by Vivian C

ICON

Smooth claim process

A claim settlement completed in 7 days flat. Incredible and thoroughly professional job, guys! Keep up the good work!

by P. Naidu

ICON

Great customer service

I am most impressed by MSIG's efficiency and exceptional customer service. It took less than 24 hours to process my request. I am very appreciative, thank you. It is because of the outstanding service and plans that MSIG provides that I have been strongly recommending it to people around me.

by A. Tay

ICON

Great assistance

  Many thanks to Rosalind Wong, Senior Executive for Claims for handling my case. She has great sensitivity with regards to my recent bereavement. Rosalind has a pleasant personality and good communication skills. I really appreciate the efficiency and flexibility that she has exercised to help settle my claims. 

by KP Ho

ICON

Helpful service

I just received my claims for delayed baggage. Extremely efficient and helpful customer service. I trust MSIG with my long haul flights.

by R. Cioccolata

ICON

Smooth claim process

When my luggage and ring were damaged, I sent in a claims request and it was settled. I was sceptical at first about submitting claims for such issues but MSIG actually took time to help me with it. I shall be renewing my annual travel insurance. Years ago, my claims for misconnected flight and delay were also attended to. Thank you to the officer, Ms Angie.

by A. Rai

ICON

Helpful service

  Big thanks to tele officers Benazir and Nikita for their friendly and prompt car insurance renewal. Especially to Nikita who managed to rush the policy to me just in time. Much appreciated service!

by L Lan via Google Reviews

What’s new

MSIG Asia and Serenity Health Partners collaborates to expand health insurance portfolio

Silversky, MSIG and Stere Asia revolutionize pet care with digital pet insurance

Unveiling our latest pet insurance, Silversky Protect! This product is rolled out in partnership with Silversky, a leading wholesale distributor of premium pet supply in Asia, and Stere Asia, an innovative insurance startup.

Learn more

MSIG Singapore partners with Thriwe to transform travel experience

MSIG’s travel policyholders will enjoy premium lounge access and exciting new lifestyle benefits following its partnership with Thriwe’s Premier Loyalty Program.

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MSIG rolls out new health policy, covering Parkinson’s and Alzheimer’s among other critical illnesses

With premium starting at 20 cents per day for $30,000 coverage, CriticalCare Plus covers five major critical illnesses and offers accelerated payouts for treatment and recovery from chronic illnesses.

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MSIG Asia collaborates with Serenity Health Partners to redefine health insurance in the region

We will be introducing a new Group-health segment that’s set to deliver exceptional value and innovative solutions to our corporate clients!

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MSIG simplifies the insurance buying process for SME clients through WhatsApp Chatbot developed with Embed Global

A joint initiative with our intermediary partner, Embed Global, to empower more SMEs to seek insurance protection easily and more efficiently. Access our Whatsapp chatbot for an instant business insurance quote today!

Learn more

Insurance for a sustainable future

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