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Claim Procedures


Notify Relevant Parties

  • At the occurrence of the incident, contact your agent, broker or us at +65 6827 7660.
  • Make a police report if the loss or damage is due to theft or burglary.

Mitigate Loss & Collect Information

  • Take necessary steps to minimise further loss or damage.
  • Take photographs of the damaged items and retain the items for our inspection.
  • Assist and cooperate with the loss adjuster who may be sent to assess the situation.

Submit Information

  • You may download a copy of the claim form or request for the form to be sent to you.
  • Complete the claim form and submit it with all the necessary supporting documents to us

Supporting Documents For Property Claim


You can help us to expedite your claim by providing the required documents promptly.

Supporting Documents For Property Claim


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1. Original completed claim form
2. Photographs of damaged property
3. Invoices/purchase receipts of damaged/lost property
4. Repair/replacement quotations of the damaged/lost property
5. Assessment Report from repairer on the cause and extent of damages
6. Accounting records of money lost, if applicable
7. Police Report, if applicable

We will contact you for any additional documents that may be required.