For Personal Health and Golf insurance business, please contact us at msig_fa@sg.msig-asia.com.
For other products not listed in the filter options, please contact your respective account handlers for assistance.
Natural disasters affecting your trip? Check the Events Affecting Cover section here.
Whether you’re looking for more information or any of our products or require emergency assistance at home, overseas or on the road, we’ll always be within easy reach.
Should you have any queries or concerns, please email or contact our Customer Service here.
If you have registered an online account on our Customer Portal, mConnect, please login here to submit your claims. You can also start to create an account today and enjoy the benefits and conveniences of being a member.
Currently, our Customer Portal supports online submission for travel, home and personal accident claims.
Please click on the insurance category below for instructions on submitting a claim.
If you have further questions, please submit an enquiry form here or call our Customer Services at +65 6827 7602.
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Stay on top of all your insurance matters with mConnect – our online customer & partner portals.
mConnect customer login is a secured portal allowing our customers to manage their policies and access our services with ease and convenience. Enjoy benefits like:
Features and transactions available on mConnect customer login include:
As of to date, please note that PAPlus policy is currently unavailable on mConnect.
For Personal Health and Golf insurance business, please contact us at msig_fa@sg.msig-asia.com.
For other products not listed in the filter options, please contact your respective account handlers for assistance.
For new users, the OTP will be sent via email.
Step 1: Log in to your account on our mobile application.
Step 2: Tap on the “Get Quote” button to start your transaction.
Step 3: Select the products you want to purchase or check their features.
Step 4: Complete your customer details.
Step 5: Send the payment link to your customers or make the payment directly on the app.
Step 1: Select “Retrieve Quote” or “Policies”. Then choose the quote or policy you want to duplicate and select “Copy”.
Step 2: Verify that the customer information is correct and up-to-date. If there are changes, update them accordingly.
Step 3: Send the payment link to your customer or make the payment directly on the app.
Step 1: Open the MotorMax/MotorMax Plus option under the "Get Quote" section.
Step 2: Review the product features and select the desired plan that best suits your needs.
Step 3: Enter your customer details to proceed with the quote.
Step 4: Save the quote by tapping on the "Save Quote" button. This will keep a copy of the quote for easy retrieval and to work on it later.
Step 5: Retrieve the saved quote by navigating to the "Quotations" section and tapping the desired quote.
Step 1: Enter your customer’s mobile number and click “Retrieve”: This will automatically populate your customer’s details in the transaction and application process.
Step 2: Verify the accuracy of your customer’s details: Check that your customer’s auto-populated details are accurate.
Step 3: Update your customer’s information if necessary: If you need to make any changes to your customer’s details, simply click “edit” to update the information.
Step 4: Review all information before proceeding: Before proceeding to the next step, review all the information to ensure everything is correct. This helps to avoid any errors or mistakes that could cause delays or complications.
Please contact your MSIG representative for a copy of the complete user guide.
Tap “Policies” to access issued policies and check if the transaction was successful.
Step 1: Open the mobile application and go to the menu bar.
Step 2: Tap on the triple dash icon located on the top left corner of your screen.
Step 3: Select Dashboard from the menu options. This will bring you to the home page with a pie chart showing the sales performance.
Mobile app: You can monitor all your activities using the comprehensive dashboard. You can easily access your issued policies by tapping on the “policies” tab. The app provides a seamless and user-friendly experience, allowing you to manage your business on-the-go.
Partner eInsure: Unfortunately, you are unable to view your transacted policies on the Partner eInsure portal.
Unfortunately, you will only be able to view New Business policies issued over mobile app through the Dashboard on the mobile app.
If your credit card fails on the mobile app, you can take any of these steps to complete the payment and issue the policy:
MSIG is currently transitioning existing users from SMS OTP to Email OTP in batches. While this transition is ongoing, we request you to check both your mobile and email for the OTP.
For new users, the OTP will be sent via email.
Transact without logging in on both desktop and mobile devices.
Access eInsure here today: https://www.msig.com.sg/partners-einsure
Please request access from your MSIG representative.
Please contact your MSIG representative.
Access Genlink Plus here today: https://genlinkplus.msig.sg/go/fiori
Step 1: Log in to your account and click on “Policy Renewal” on your dashboard.
Step 2: Search for the desired policy to renew by using any of the fields (example: policy number) and click “Go”.
Step 3: Select the policy you wish to renew.
Step 4: Check the radio button and click “Online Renewal”.
Step 5: Click “Renew”.
Step 1: Log in to Genlink Plus portal.
Step 2: On your dashboard, click on “Policy Enquiry”.
Step 3: Use any of the fields (example: policy number) to search for the desired policy and click ‘Go”.
Step 4: Click on the policy you wish to view.
Please contact your MSIG representative for a copy of the complete user guide.
Please request access from your MSIG representative.
Please email us at SG_PortalSupport@sg.msig-asia.com with the following information:
Should you have any queries or concerns, we’re always on hand to assist you.
4 Shenton Way #21‑01 SGX Centre 2
Singapore 068807
Operating Hours
8.45 am to 5.30 pm
Mondays to Fridays, except for Public Holidays
Customer Service Forms: Enquiry | Feedback | Update of Personal Particulars
SMS us at +65 90485989 with the following information:
We will reply within 2 working days.
We will only send SMSes to customers using the official SMS Sender IDs appearing under ’MSIG’ or ‘MSIG SG’.
Note: Currently, Mae is only able to advise on TravelEasy®, TravelEasy Pre-Ex®, Global Study, Enhanced HomePlus, Private Motor, MaidPlus and CancerCare Plus insurance products.
4 Shenton Way #27‑01 SGX Centre 2, Singapore 068807
Website: msig‑asia.com
Tokyo Sumitomo Twin Building (West Tower)
27‑2, Shinkawa 2 Chome
Chuo‑ku, Tokyo 104‑0033, Japan
Website: ms‑ad‑hd.com
9, Kanda‑Surugadai 3 Chome
Chiyoda‑ku, Tokyo 101‑8011, Japan
Website: ms‑ins.com