03 Jul 2018

Updated Travel Insurance Alert - Policy Coverage for Mount Agung Eruption in Bali, Indonesia on 28 June 2018

Mount Agung was reported to have erupted again in Bali, Indonesia on 28 June 2018. The volcanic ash from the eruption has resulted in travel disruption and can cause respiratory problems.

We wish to assure our policyholders that MSIG Insurance will provide cover accordingly if they have bought our travel insurance plans before 28 June 2018.

For policies bought before 28 June 2018, the following will apply: 

If your trip has commenced before 28 June 2018, the event is covered based on our policy terms and conditions.

If your trip commences on or after 28 June 2018, the event is covered for travel cancellation or postponement based on policy terms and conditions. However, if the insured person decides to proceed with the trip, the policy will not pay for claims which are due to this volcanic eruption. The policy will cover for claims which are not related to this eruption such as baggage damage and loss of passport. 

For policies bought on or after 28 June 2018, there is no cover for claims arising from this known event. 

We will encourage our policyholders to proactively check on the travel notices issued by the Singapore Ministry of Foreign Affairs for travel advice on their destination.

To enquire further on your policy cover, please contact your regular agent, broker or our Customer Service at +65 68277602 or email us