At MSIG, YOU are at the heart of all we do. This is why we go above and beyond to deliver excellent service to you from our heart.
You can be assured of, that we will do our best to help you – on your enquiry, your policy, your feedback or a claim – in an easy, efficient and fair way.
You saved my life. I was trekking in Nepal and suffered severe High Altitude Pulmonary Edema (HAPE). Within 1.5hrs of calling from the Himalayas to SG, MSIG settled this for me and dispatched a helicopter to evacuate me to safety. They settled my hospital claims as well, putting my mind at ease as I recovered. I am VERY GRATEFUL. Thank you MSIG.
A claim settlement in flat 7 days time! Incredible job and thoroughly professional guys! Keep up the good work!
Sent my claims for my damaged luggage and ring. They replied and helped me settle my claims. I was sceptical at first about getting claims for such issues but they actually took the time to help me with it. I shall be renewing my travel insurance. Years ago, my claims were also attended to for misconnected flight and delay. Thank you to the officer Ms Angie.
I am most impressed by MSIG's efficiency and exceptional customer service. It took you less than 24 hours to process my request. I am very appreciative that you took my request seriously, thank you.
It is because of outstanding staff like you and the good plans that MSIG provides, I have been strongly recommending it to people around me.
I trust MSIG with my long haul flights/ weeks' trips.
Just had my claims for delayed baggage. Extremely efficient and helpful customer service.
If we have wowed you with our service, tell us about it here.
If our service did not meet your needs, tell us about it too.
We have a sound feedback management process in place. You can be assured that all your feedback is treated with the greatest confidentiality and we are committed to handling your feedback fairly and promptly.
Our Feedback Management Process includes:
If the outcome is not to your satisfaction, you may wish to approach the Financial Industry Disputes Resolution Centre (FIDReC), an independent body set up to help with dispute resolution between consumers and financial institutions.
Get in touch with us at: