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I would like to commend Nikki and Yuliana individually for assisting us. We needed to update our policy details which were mistakenly input, and they helped us expedite the request. Nikki mainly attended to us and offered alternatives and solutions quickly. Yuliana helped us follow up later on and even checked with Nikki separately even though we contacted them at different times. We are grateful for the help both of them have extended to us. Thanks, Nikki and Yuliana. 

Good customer experiences. Most consumers evaluate pricing upfront before insurance purchases. I evaluated MSIG's services, and their excellent customer responsiveness is impressive, including travel and helper claims. I will repeatedly buy their products and highly recommend them to others, including family members. Keep up your excellent customer service. 

Made a claim through their windscreen authorised workshop and was impressed that the claim was looked into and processed within the same day. I was able to get my windscreen replacement the very next day.

MSIG reimbursed all my medical expenses when I returned back to Singapore. The claims team was communicative and responsive. I will continue to be on their annual plan. Highly recommended.

The entire claims process was fast and easy. I am truly impressed. My case was handled by Valerie Koo and her service is top notched.

Received acknowledgement to reassure me that my claims are being processed. Your staff, Jingyi, is sincere and lends a human touch. No wonder MSIG won the Insurer Claims Award!

A claim settlement completed in 7 days flat. Incredible and thoroughly professional job, guys! Keep up the good work!

I am most impressed by MSIG's efficiency and exceptional customer service. It took less than 24 hours to process my request. I am very appreciative, thank you. It is because of the outstanding service and plans that MSIG provides that I have been strongly recommending it to people around me.

Many thanks to Rosalind Wong, Senior Executive for Claims for handling my case. She has great sensitivity with regards to my recent bereavement. Rosalind has a pleasant personality and good communication skills. I really appreciate the efficiency and flexibility that she has exercised to help settle my claims. 

I just received my claims for delayed baggage. Extremely efficient and helpful customer service. I trust MSIG with my long haul flights.

When my luggage and ring were damaged, I sent in a claims request and it was settled. I was sceptical at first about submitting claims for such issues but MSIG actually took time to help me with it. I shall be renewing my annual travel insurance. Years ago, my claims for misconnected flight and delay were also attended to. Thank you to the officer, Ms Angie.

Big thanks to tele officers Benazir and Nikita for their friendly and prompt car insurance renewal. Especially to Nikita who managed to rush the policy to me just in time. Much appreciated service!